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Roles and responsibilities

In addition to the specific responsibilities contained within each policy, there are standard expectations on all parties which underpin all NHSScotland Workforce Policies.


The employer should:

  • ensure that policies are appropriately communicated to all employees and made readily accessible to them
  • ensure that all relevant staff are sufficiently skilled and competent in implementing the policies
  • promote a culture underpinned by the NHSScotland values in which employees are treated fairly and consistently


Managers should:

  • be approachable and take time to make themselves available to those they manage
  • attempt to resolve issues raised fairly, consistently and in a timely manner
  • ensure employees are fully informed and communicated with, regarding any issues they have raised
  • communicate the standards of behaviour and performance expected of an employee


Employees should:

  • adhere to the expected standards of behaviour and performance
  • discuss concerns at the earliest opportunity with the appropriate manager
  • actively participate in any process to attempt to resolve the matter without delay

Human resources

Human resources should:

  • support managers and employees by providing advice on policy and process
  • ensure any processes undertaken comply with the policy and procedure, so there is fairness and consistency

Trade union

Trade unions should:

  • support their members, ensuring they are aware of their rights and responsibilities under these policies
  • encourage members to participate in early resolution in appropriate cases
  • work in partnership with the organisation to raise awareness on the benefits of and approach to the policy, including development and delivery of joint training

Occupational health

Occupational health should:

  • provide expert, impartial and timely advice to managers and support to employees following any referral made in the course of managing issues identified within workforce policies

Learn about the principles and values that make sure employees and workers are treated fairly and consistently at work.

The right to be represented applies to employees at any stage of a workforce policy process. Find out what this means for you.

View the advice and support available to help anyone with personal or workplace difficulties while involved in workforce policy processes.

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