Employer

The employer should:

• ensure that policies are appropriately communicated to all employees and made readily accessible to them
• ensure that all relevant staff are sufficiently skilled and competent in implementing the policies
• promote a culture underpinned by the NHSScotland values in which employees are treated fairly and consistently

Managers

Managers should:

• be approachable and take time to make themselves available to those they manage
• attempt to resolve issues raised fairly, consistently and in a timely manner
• ensure employees are fully informed and communicated with, regarding any issues they have raised
• communicate the standards of behaviour and performance expected of an employee

Employees

Employees should:

• adhere to the expected standards of behaviour and performance
• discuss concerns at the earliest opportunity with the appropriate manager
• actively participate in any process to attempt to resolve the matter without delay

Human resources

Human resources should:

• support managers and employees by providing advice on policy and process
• ensure any processes undertaken comply with the policy and procedure, so there is fairness and consistency

Trade union

Trade unions should:

• support their members, ensuring they are aware of their rights and responsibilities under these policies
• encourage members to participate in early resolution in appropriate cases
• work in partnership with the organisation to raise awareness on the benefits of and approach to the policy, including development and delivery of joint training

Occupational health

Occupational health should:

• provide expert, impartial and timely advice to managers and support to employees following any referral made in the course of managing issues identified within workforce policies