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Grievance Policy : Stage 1 individual grievance outcome letter

Published: 01 March 2020


Version history

Use this letter template when writing to an employee confirming all hearing outcomes at Stage 1 of the grievance process.

[Recipient's name & address]




Dear <Title, Surname>,

Individual Grievance Stage 1 Outcome

Further to the Stage 1 Grievance Hearing held on <DD/MM/YYYY>, I now write to confirm the outcome.

This Hearing was convened in line with NHSScotland Grievance Policy. I was supported at the hearing by <HR Representative Name, job title>. At the meeting you were <represented><accompanied> by <Name><Union><job title><were not represented or accompanied and you were happy to proceed on that basis>. Management were represented by <Manager’s Name and Title> and <HR Representative Name and Job title>. <No witnesses were called<Management called the following witness>: Name, Title><You called the following witnesses: Name, Title>.

At this hearing <you> <yourRepresentative> outlined your grievance which is summarised as follows:

<Insert bullet point summary>

After considering carefully all of the information and evidence that has been presented, my findings are as follows:

<Insert findings in relation to each of the bullet points of above, and then for each point add appropriate outcome sentence>

[Outcome sentence]On that basis I have concluded that this point of grievance is <upheld><partially upheld><not upheld.>

As a result of these findings, I propose to take no further action.


As a result of these findings, I propose to take the following action:

<Summarise action to be taken>

I hope you feel you have had an opportunity to fully explore your concerns. However if you are dissatisfied with the outcome you have the option to proceed to a final Stage 2 Hearing under the NHSScotland Grievance Policy.

Should you wish to do so, you should submit a Stage 2 Grievance Notification form to <Name, Job Title, Address> within 14 calendar days of receipt of this letter.

Yours sincerely

<First Name, Surname, job title>
Chair of Hearing

CC: <Human Resources Representative (panel)>
<Human Resources Representative (management response)>
<Trade Union Representative>

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Version history

Published: 01 March 2020


2 page [DOC]

Find out about the roles and responsibilities of the people using our workforce policies across the NHS in Scotland.