STRICTLY PRIVATE AND CONFIDENTIAL

Sent via email to [email address]

Dear <Title/Surname>

Flexible working request outcome letter  

Thank you for submitting your flexible working request on <date submitted>. I have now fully considered your application in line with the NHS Scotland <Flexible Work Pattern Policy/ Flexible Work Location Policy>.

Your request

• Current working pattern/location: <current pattern>
• Requested working pattern/location: <requested pattern>
• Effective date requested: <date>
• Alternatives discussed (if any): <summary>

Consideration of your request

During our meeting on <date>, we discussed the rationale for your request and explored the potential impact on service delivery, team continuity, patient care, and operational requirements.

In reaching a decision, the following points were taken into account:

• <Insert considerations e.g., service needs, staffing levels, fairness, previous arrangements>
• <Any reasonable adjustments or alternatives considered>

Decision

Your request has been:
(select and delete the non‑applicable option)

• Approved – Your new working pattern will commence on <date>. <A formal review of the agreement should take place every 2 years>
• Approved with modifications – The agreed pattern is: <details>. This will begin on <date>.<A formal review of the agreement should take place every 2 years>
• Declined – After full consideration, your request could not be supported for the following reasons:

<Provide clear justification in line with operational/business grounds>

Should you wish to appeal this decision, you may do so in writing within 14 calendar days of receiving this letter to <insert name>. Your appeal should outline the grounds on which you wish the decision to be reconsidered.

Thank you for discussing your request openly and constructively.

Yours sincerely,

<Name>
<Job Title>

CC:
<Trade Union Rep (if applicable)>