STRICTLY PRIVATE & CONFIDENTIAL
[Recipient's name & address]

Dear <Title, Surname>,

Outcome from Early Resolution process

Following your discussion with myself on<DD/MM/YYYY> regarding the NHSScotland Capability Policy, I am writing to confirm what we agreed. <I note you were <represented><accompanied> by <First Name, Surname>, <Union>or<Job Title>. <I note that you were not represented or accompanied and were happy to proceed on that basis.>

The purpose of our discussion was to review your performance at work in your current role as <Job Title>, <Band> with a view to establishing whether an improvement had been made and to review the support and assistance provided to you from our initial discussions.

I was concerned about your performance in the following areas:

• <Summary of areas where performance had not reached expected standard>

As a result we agreed on the following improvements that needed to be demonstrated and your performance has been reviewed over the past <insert length of review period>.:

• <Summary of improvements needed and timescales>

We also had agreed the following support mechanisms:

• <summary of support e.g. training, referral to occupational health, mentoring / supervision arrangements, flexible working, employee counselling service, etc>

I am pleased to confirm that your performance in your current role has reached a satisfactory standard and therefore you will no longer be monitored under the NHSScotland Capability Policy and no further action is required.

I would advise that should your performance cause any concern in the future, further monitoring your performance under the Capability Policy may be required.

If you have any queries regarding the above, please do not hesitate to contact me.

Yours sincerely,

<Name of Manager>
<Job Title>

Enc Supported Improvement Plan
<Any other supporting documentation>