Bullying and Harassment Policy : formal investigation complaint acknowledgement letter

Use this letter template when writing to a complainant to acknowledge their complaint, where a formal investigation is required.

[Recipients name and address]



Dear <Title / Surname>,

I am writing to acknowledge receipt of your complaint which <I received> or <you raised with me> on <DD/MM/YYYY>.

<Outline details of complaint>

I have now had the opportunity to consider your complaint further and given the seriousness of the allegations I have taken the decision to request an investigation under the NHSScotland Workforce Policies Investigation Process.

I will be the investigating manager and will be in touch with you in the near future.

<insert name and job title> will be the investigating manager and they will be in touch with you in the near future.

The investigating manager will be in touch with you in the near future.


I appreciate that involvement in any process as part of a workforce policy can be difficult for all concerned. Recognising this, a range of support is available, in addition to that provided by myself. For details on how to access these services, please speak to me, check the intranet, or ask a trade union representative.

In the meantime, please do not hesitate to contact me should you require any further information or support.

Yours sincerely

<Manager’s Name.
<Manager’s Job Title>

CC: <Investigating Manager>
<HR Representative>
<Trade Union Representative>

Enclosed: Bullying and Harassment Policy, Guide for employee complainants, Bullying and Harassment Flowchart


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