Bullying and Harassment Policy : formal investigation complaint acknowledgement letter
Use this letter template when writing to a complainant to acknowledge their complaint, where a formal investigation is required.
STRICTLY PRIVATE & CONFIDENTIAL
[Recipients name and address]
Dear <Title / Surname>,
I am writing to acknowledge receipt of your complaint which <I received> or <you raised with me> on <DD/MM/YYYY>.
<Outline details of complaint>
I have now had the opportunity to consider your complaint further and given the seriousness of the allegations I have taken the decision to request an investigation under the NHSScotland Workforce Policies Investigation Process.
I will be the investigating manager and will be in touch with you in the near future.
<insert name and job title> will be the investigating manager and they will be in touch with you in the near future.
The investigating manager will be in touch with you in the near future.
I appreciate that involvement in any process as part of a workforce policy can be difficult for all concerned. Recognising this, a range of support is available, in addition to that provided by myself. For details on how to access these services, please speak to me, check the intranet, or ask a trade union representative.
In the meantime, please do not hesitate to contact me should you require any further information or support.
<Manager’s Job Title>
CC: <Investigating Manager>
<Trade Union Representative>
Enclosed: Bullying and Harassment Policy, Guide for employee complainants, Bullying and Harassment Flowchart