STRICTLY PRIVATE & CONFIDENTIAL
[Recipients name and address]

Dear <Title / Surname>,

I am writing to acknowledge receipt of your complaint which <I received> or <you raised with me> on <DD/MM/YYYY>.

<Outline details of complaint>

I have now had the opportunity to consider your complaint further and given the seriousness of the allegations I have taken the decision to request an investigation under the NHSScotland Workforce Policies Investigation Process.

I will be the investigating manager and will be in touch with you in the near future.

OR
<insert name and job title> will be the investigating manager and they will be in touch with you in the near future.

OR
The investigating manager will be in touch with you in the near future.

OR

I appreciate that involvement in any process as part of a workforce policy can be difficult for all concerned. Recognising this, a range of support is available, in addition to that provided by myself. For details on how to access these services, please speak to me, check the intranet, or ask a trade union representative.

In the meantime, please do not hesitate to contact me should you require any further information or support.

Yours sincerely

<Manager’s Name.
<Manager’s Job Title>

CC: <Investigating Manager>
<HR Representative>
<Trade Union Representative>

Enclosed: Bullying and Harassment Policy, Guide for employee complainants, Bullying and Harassment Flowchart